Wino Privacy Policy

At Wino Online Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you visit wino.casino, register an account, or use any of our services, including our slots, live casino, and sportsbook offerings. By using Wino Online Casino, you agree to the practices described in this policy.

Information We Collect

Here at Wino Casino, we collect several categories of information to provide and improve our services. Our data collection begins the moment you create an account with wino casino and continues throughout your relationship with us.

• We collect registration data such as your name, date of birth, email address, phone number and country of residence
• We gather payment information when you make deposits via Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, Instant Bank Transfer, or cryptocurrencies such as BTC, ETH, LTC and USDT
• We record your gaming activity, including games played, stakes placed, wins and losses, to maintain accurate account records
• We track technical data such as your IP address, device type, browser, and operating system
• We may collect identity verification documents during our KYC process, particularly before your first withdrawal
• We log your communications with our support team via LiveChat, email or our contact form

How We Use Your Data

At Wino, we use the information we collect for several legitimate purposes. Our Wino Casino platform relies on your data to operate safely, comply with licensing obligations under our Anjouan (AOFA) license, and deliver a personalised gaming experience.

• We use your data to verify your identity and prevent fraud, underage gambling and money laundering
• We process your payment details to handle deposits and withdrawals, including enforcing our minimum deposit of €20 and minimum withdrawal of €100
• We analyse your gaming behaviour to detect signs of problem gambling and offer responsible gaming tools
• We send you promotional offers, such as our Slots Welcome Package or Weekly Sports Package, where you have opted in
• We use your information to respond to support requests and resolve complaints submitted to [email protected]
• We retain records to comply with regulatory, tax and anti-money-laundering obligations

Legal Basis for Processing

Our Wino platform processes personal data on several legal grounds. We process data to perform our contract with you when you open an account and play casino wino games. We also process data to comply with legal obligations imposed by our licensing authority, and to pursue our legitimate interests in preventing fraud and securing our platform. Where required, we rely on your consent, for example for marketing communications.

Sharing Your Information

We at Wino do not sell your personal data to third parties. However, our Wino Casino operations require limited sharing of information with trusted partners in order to function properly.

• We share data with payment processors to facilitate deposits and withdrawals
• We share information with identity verification providers to complete our KYC checks
• We may disclose data to regulators, law enforcement or the Anjouan Offshore Financial Authority where legally required
• We share data with game providers such as Pragmatic Play, Nolimit City, Play'n GO and others, strictly to the extent necessary to operate the games
• We may share information with professional advisors, auditors or fraud-prevention services

Cookies and Tracking Technologies

Our Wino casino online platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our separate Cookie Policy.

Data Retention

We at Wino Casino retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with licensing, tax and anti-money-laundering requirements. Unused bonus data and inactive account information may be retained for the period required by applicable law, even after you close your account with Wino.

Your Rights

As a Wino casino customer, you have certain rights regarding your personal data. Our team is committed to honouring these rights wherever applicable under relevant data protection laws.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing
• You can withdraw consent at any time where processing is based on consent
• You may request self-exclusion by contacting [email protected]

Data Security

We at Wino Online Casino implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our Wino Casino systems use encryption, secure servers and restricted access controls to safeguard your information. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to also protect your own account credentials.

International Data Transfers

Because Wino casino serves an international customer base across multiple localisations, including Danish, German, Spanish, Finnish, French, Italian, Dutch, Greek, Norwegian, Polish, Portuguese and Swedish markets, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place when such transfers occur.

Restricted Jurisdictions

Our services are not available to residents of restricted countries, including the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Germany, Sweden and other jurisdictions listed in our Terms and Conditions. We do not knowingly collect data from individuals in restricted territories, and the use of VPNs or proxy services to circumvent these restrictions is prohibited.

Children's Privacy

Wino Online Casino is intended solely for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of wino.casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. For complaints specifically, please reach out to [email protected]. Our LiveChat is also available 24/7 for immediate assistance.